Refund Policy

MHTUS, Corp. (Maxhaust USA) REFUND POLICY FOR MAXHAUST EXHAUST SOUND BOOSTER

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Shipping and handling charges to and from our warehouse are not refundable.

• All returns/refusals are subject to a 15% restocking fee
• Free shipping rebates are voided upon return/delivery refusal of merchandise

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If your product was activated we can not accept returns anymore, even in the 14-day return period. You’ll also need the receipt or proof of purchase.

To start a return, you have to contact us at CustomerCare@mhtus.com to request a return. Once approved, you will receive an email with the instruction how to return your product. We highly recommend to keep the original shipping boxes for return!

You can always contact us for any return question at CustomerCare@mhtus.com

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

We can not accept returns on activated licenses or license cards with a scratched off security label!

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20 business days have passed since we’ve approved your return, please contact us at CustomerCare@mhtus.com

Cust. Service: +1 (800) 445 – 4007

Tech Support: support@mhtus.com